At Mallee Auto Services, we are committed to providing high-quality products and ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order, we have outlined our returns and refund policy in accordance with Australian Consumer Law.
1. Consumer Rights under Australian Consumer Law
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product you purchased has a major problem. A product has a major problem if:
• It is faulty or defective;
• It is unsafe;
• It doesn’t match the description or sample;
• It is not fit for its intended purpose;
• It has been damaged before delivery.
If your product has a major problem, you can choose between a refund, replacement, or repair.
2. Change of Mind
We do not accept returns or offer refunds for change of mind purchases. However, if you have any concerns with your order, please contact us, and we will do our best to resolve the issue.
3. Faulty or Damaged Goods
If your item is faulty, damaged, or defective upon arrival, you are entitled to a full refund, repair, or replacement under Australian Consumer Law. Please follow these steps:
• Contact us within 7 days of receiving your item by emailing malleeautoservices@gmail.com with the subject line “Faulty Product Return.”
• Provide your order number and describe the issue.
• We may request photos of the damaged or faulty product to better understand the issue.
Once we verify the fault, we will arrange a return or exchange, or issue a full refund, as appropriate.
4. How to Return an Item
To initiate a return, please follow these steps:
1. Contact our customer service team at [Your Contact Email] with your order number and reason for the return.
2. We will provide you with a return address and further instructions.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. Return Shipping Costs
• Faulty or Damaged Items: We will cover the return shipping costs for faulty or damaged products.
• Change of Mind: If you are returning an item for any reason other than a fault, you will be responsible for the return shipping costs.
6. Processing Refunds
Refunds will be processed within 14 business days after receiving the returned item. The refund will be issued to the original payment method used for the purchase. If you paid by credit card, it may take several business days for the funds to appear in your account, depending on your bank.
7. Exchanges
If you wish to exchange an item, please follow the steps outlined above under “How to Return an Item.” Depending on stock availability, we will offer an exchange for an identical product, or issue a refund if the item is unavailable.
8. Non-returnable Items
Some items are not eligible for returns or refunds under Australian Consumer Law, including:
• Digital products (e.g., downloadable content, gift cards);
• Products marked as final sale or clearance;
• Personalised or custom-made items.
9. Contact Us
If you have any questions regarding our returns and refunds policy, or need assistance, please contact us at:
Mallee Auto Services
Email: malleeautoservices@gmail.com
Phone: 0428 405 666
Website: www.malleeautoservices.com.au
